1. Scope
This policy applies to recurring digital supporter memberships sold by Blockyfy in USD. It should be read with the Membership terms and the Fulfillment and cancellation policy.
2. Standard rule
Membership charges are generally non-refundable once the billed period has started and the purchased benefits have been made available. Cancelling a subscription stops future renewals but does not automatically reverse a charge already completed.
This rule does not limit a refund, withdrawal, cancellation or other remedy required by applicable consumer law.
3. When Blockyfy will review a refund
Contact Blockyfy if:
- you were charged more than once for the same membership period;
- the amount or plan charged does not match what Stripe Checkout showed when you subscribed;
- Blockyfy cannot deliver a benefit explicitly included in your paid plan after you complete the required verification and reasonable troubleshooting;
- the payment was unauthorized; or
- applicable law gives you a refund or withdrawal right.
An incorrect Discord or Minecraft username, blocked direct messages or an incomplete verification link does not by itself prove non-delivery. Contact support so the information can be corrected and verification retried.
4. How to request a refund
Email contact@blockyfy.net from the address used at checkout. Include the plan name, charge date and a short explanation. You may include the Stripe receipt or invoice reference, but never send a full card number, card security code or password.
Blockyfy will review the membership and delivery records and reply by email. Additional information may be requested when needed to identify the transaction or investigate an unauthorized payment.
5. Approved refunds
An approved refund is submitted through Stripe to the original payment method. Stripe and the issuing bank control when the credit appears. Currency conversion or bank fees imposed by a payment provider are outside Blockyfy's control.
A Stripe refund does not by itself cancel a recurring subscription or automatically revoke its benefits. When a refund should also end the membership, Blockyfy must separately cancel or end the subscription and communicate that action. Otherwise, the customer must still cancel future renewals through the Stripe customer portal.
6. Questions
For billing questions, delivery problems or a refund review, contact contact@blockyfy.net.